Two Knots Assistance (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or website.
- Information We Collect
When you place an order with us, we may collect the following personal information:
- Parent/guardian name and contact details (phone number, email address, delivery address).
- Child’s name and surname (for stationery labels).
- Payment and transaction details (processed securely through third-party providers).
We do not collect or store any credit/debit card details directly.
- How We Use Your Information
We use the information we collect to:
- Process and fulfil your stationery pack orders.
- Personalize packs with your child’s name.
- Communicate with you regarding your order or our services.
- Improve our products and services.
We will never sell, rent, or trade your personal information to third parties.
- Sharing of Information
We may share necessary information only with:
- Trusted service providers (e.g., courier companies) to deliver your order.
- Payment processors to complete your purchase.
- All third parties are required to keep your information secure and only use it for the purposes we specify.
- Data Storage and Security
We take reasonable precautions to protect your information. While no method of storage or transmission is 100% secure, we strive to use industry-standard practices to safeguard your data.
- Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to your information.
- Request deletion of your information (where legally permitted).
To exercise these rights, please contact us at orders@twoknots.co.za
- Cookies and Website Use
Our website may use cookies to improve your browsing experience. Cookies help us understand how our website is used and allow us to provide a smoother user experience. You can disable cookies in your browser settings.
- Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
- Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Two Knots Assistance
Email: orders@twoknots.co.za
Phone: 082 226 5443